Case Study: Burnout and distress among physicians, nurses, and health care professionals

Even prior to the COVID pandemic, burnout and distress have had negative impacts on physicians, nurses, healthcare professionals and the treatment they provide. Understanding these impacts is key to making positive change and improving healthcare services. This study, by Barry Rubin, Rebecca Goldfarb, Daniel Satele, and Leanna Graham in Toronto, Canada, aimed to measure and compare the prevalence of burnout and distress among physicians in a Canadian and a US hospital network.

Canadian Viewpoint served as an independent third party to provide confidential access to about 450 physicians, nurses, and healthcare professionals from our medical and healthcare panel who received online questionnaires comprised of binary and Likert scale questions. More than 80% of invited physicians and healthcare professionals, and nearly 50% of nurses completed the questionnaire.

The questionnaire measured fatigue, depression, burnout, anxiety or stress, mental and physical quality of life, work–life integration, meaning in work, and distress. In addition, it evaluated perceptions of the adequacy of staffing levels, perceptions of fair treatment in the workplace, and satisfaction with the electronic health record.

The researchers suggested how institutional factors can be addressed to improve physicians’ work experience and patient outcomes.

Each of the three studies are publicly available online and as PDFs. Please read the full details:

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Canadian Viewpoint Fieldwork Data Collection Panel Quant Qual

With nearly 40 years of experience, Canadian Viewpoint is a field and data collection company that specializes in English and French offline and online services. We offer consumer and medical sample, programming and hosting, custom omnibus, mall intercepts, pre-recruits to central location, mystery shopping, site interviews, IHUTs, sensory, product, and package tests, discussion boards, CATI, facial coding, and other innovative technologies. Learn more about our services on our website. Canadian Viewpoint is a founding board member of CRIC (Canadian Research Insights Council) and named on both the 2019 GRIT Top 50 list of Emerging Players and the Women in Research shortlist for Best Places to Work.

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