Location: Hybrid role based out of Richmond Hill, Ontario. Employees must be physically located in Canada and able to attend the office when required.

Canadian Viewpoint is a medium-sized market research firm in Richmond Hill, Ontario, immediately north of Toronto, with almost 40 years of experience in qualitative, quantitative, and new research technologies. We know Canadian research better than anyone. We’ve fielded millions of surveys, completed thousands of face-to-face interviews, and recruited thousands of focus group participants. We have built cool technology that allows our clients to conduct eye-tracking, heat maps, facial coding, and more. We love giving our clients a customizable set of options to meet their various needs.

Company: Canadian Viewpoint Inc.
Industry: Market Research
Employment type: Full-time, permanent position

Salary: $30,000–$50,000 per year, commensurate with experience, plus benefits. Final salary reflects qualifications and market rates.

Vacancy Status: This is a current, active vacancy

Benefits: Benefits include health and dental coverage, paid vacation, and opportunities for professional growth.

AI Disclosure: Canadian Viewpoint Inc. may utilize AI-assisted tools to support the initial screening and sorting of applications. All final candidate assessments and hiring decisions are made by our human recruitment team.

Accessibility and accommodation:
Canadian Viewpoint Inc. is committed to an inclusive, barrier-free recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please contact us at [HR email/phone].

Position summary

The Project Coordinator supports the Project Management team in the execution of market research projects. This role focuses on coordinating operational project tasks, preparing project materials, and ensuring internal processes are followed so that studies run smoothly and efficiently.

This position requires a strong technical aptitude, strong initiative, and the ability to multitask and prioritize.

What a typical day might look like

• Reviewing survey performance and field progress
• Coordinating with programming and operations teams
• Preparing sampling pulls and monitoring quotas
• Preparing project status updates for the Project Manager
• Organizing project documentation and internal team updates

Standard hours are approximately 40 hours per week, Monday to Friday. Occasional evening or weekend work may be required to meet client deadlines, in accordance with the Ontario Employment Standards Act (ESA), including applicable overtime provisions.

Key Responsibilities

• Assist Project Managers in project execution and preparation
• Prepare project documentation and support project kick-off activities
• Coordinate internally with programming, operations, and third-party teams
• Monitor fieldwork, sampling, quotas, and project timelines
• Prepare study performance summaries for the Project Manager to review before client communication, while monitoring projects in-field to ensure that deadlines are met
• Escalate any issues to the Project Manager immediately
• Maintain organized project files and documentation
• Support staff briefings for mall or on-site studies under direction of the Project Manager, ensuring interviewers and supervisors are informed of study procedures
• Liaise between the client and the programming team during the link review and feedback stage
• Ensure internal processes and tests are followed so that accuracy is maintained during the dispatching of survey invites
• Report on all key survey metrics after pre-testing, including net expected incidence and interview length

As part of a collaborative team environment, employees may occasionally assist with related tasks outside the core responsibilities listed above.

Skills and Experience:

• Strong organizational and problem-solving skills
• Excellent project management skills in a fast-paced environment
• Excellent written and verbal communication skills
• Self-motivated with the ability to work independently and follow through on tasks
• Passion to meet or exceed customer expectations
• Excellent project management skills in a fast-paced environment
• Strong attention to detail and accuracy
• Ability to think outside the box to solve problems and create solutions
• Strong computer skills (MS Word, Excel, PowerPoint)
• Experience in project coordination, operations, research, or customer service roles is an asset but not required; general understanding of market research principles and familiarity with common methods (questionnaires, focus groups, interviews, mall intercepts, shelf-tests) are an asset.
• Willingness to work outside of typical work hours as needed by clients, with appropriate compensation in accordance with the ESA.

Minimum qualifications:

• BA/BS degree or equivalent practical experience
• 1 year of relevant professional experience
• Legally entitled to work in Canada

Encouragement to Apply:
Candidates with strong organizational, analytical, or project coordination experience from related industries are encouraged to apply.

Job Description Disclaimer:
This job description is intended to outline the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required.

Our commitment to inclusion

We celebrate, support, and thrive on diversity among our employees. We are committed to equal employment opportunity regardless of race, ethnicity, ancestry, national origin, religion, sex, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We are committed to providing a work environment that is inclusive and free from discrimination and harassment in accordance with the Ontario Human Rights Code and all applicable employment legislation. We also admire musical abilities and would love to add more members to our in-house band!