Driving culture forward

Canadian Viewpoint Inc. is a medium-sized market research firm based in Richmond Hill, Ontario, with over 45 years of experience in qualitative and quantitative research, as well as innovative research technologies. We specialize in helping clients better understand Canadians through surveys, focus groups, face-to-face interviews, and advanced research solutions.

At Canadian Viewpoint, we pride ourselves on delivering flexible and customized research solutions while maintaining a collaborative and supportive work environment.

Position Details

Position: Team Lead, Online Project Management
Company: Canadian Viewpoint Inc.
Industry: Market Research
Employment Type: Full-time, Permanent
Location: Hybrid – Richmond Hill, Ontario
Salary: $75,000–$85,000 annually, based on experience and qualifications
Vacancy Status: This is a current, active vacancy

Employees must be physically located in Canada and available to attend the Richmond Hill office when required.

Work Schedule

This is a full-time position with standard business hours of 9am-5pm EST, Monday to Friday.

As a leadership role supporting clients and active market research projects, occasional work outside regular business hours may be required to address urgent client or fieldwork needs. Additional hours and overtime, where applicable, will be managed in accordance with the Ontario Employment Standards Act (ESA).

Reporting Relationship

This position reports to the Manager, Online Project Management. During a temporary leadership transition, the successful candidate will receive day-to-day leadership and support from an experienced consultant.

Salary and Benefits

The salary range for this position is $75,000–$85,000 per year, based on experience and qualifications.

Benefits include:

• Health and dental coverage
• Paid vacation
• Opportunities for professional development and career growth

AI Disclosure

Canadian Viewpoint Inc. may use AI-assisted tools to support the initial screening and sorting of applications. All final candidate assessments and hiring decisions are made by our recruitment team.

Accessibility and Accommodation

Canadian Viewpoint Inc. is committed to an inclusive and barrier-free recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).

If you require accommodation at any stage of the recruitment process, please contact michelle@canview.com.

About the Role

The Team Lead, Online Project Management is responsible for leading and supporting a team of Project Managers and Project Coordinators while helping ensure market research projects are delivered on time, on budget, and according to client requirements.

This is a hands-on leadership role that combines people management, client service, project oversight, resource planning, and problem-solving.

The successful candidate will be proactive, organized, process-driven, and comfortable making decisions in a fast-paced environment. They will work closely with their team and other departments to identify risks early, resolve project challenges, and consistently deliver a positive client experience.

Depending on project volume and team capacity, the Team Lead may also manage active projects directly.

What a Typical Day May Look Like

• Reviewing active projects, timelines, budgets, and team priorities
• Supporting Project Managers and Project Coordinators with project challenges
• Monitoring team workload and allocating projects based on capacity and experience
• Meeting with team members to discuss performance, priorities, and development
• Working with clients and internal teams to resolve escalated issues
• Reviewing fieldwork, sampling, quotas, incidence rates, response rates, and other project metrics
• Coaching team members and identifying training opportunities
• Collaborating with other Team Leads and leadership to improve processes and resolve operational issues

Key Responsibilities

Team Leadership and Development

• Lead, coach, and support a team of Project Managers and Project Coordinators
• Conduct regular one-on-one meetings and weekly team touchpoints
• Conduct mid-year and year-end performance reviews
• Develop individual plans to support employee performance, development, and career growth
• Identify training needs and provide ongoing coaching, mentorship, and support
• Communicate company priorities, expectations, and changes clearly to the team
• Help create a positive, collaborative, and accountable team environment
• Support team-building and employee engagement activities

Project and Resource Management

• Ensure projects are delivered on time, on budget, and according to client specifications
• Allocate projects based on team capacity, individual skill sets, project complexity, and client requirements
• Monitor team workload and bandwidth and identify potential resource gaps
• Proactively identify project risks and support the team in troubleshooting and resolving challenges
• Make informed decisions related to fieldwork, sampling, quotas, tabulations, timelines, and other project requirements
• Take ownership of active projects when required to support team capacity and client needs
• Promote consistent use of established project management processes and procedures

Client Service

• Build, maintain, and strengthen client relationships
• Act as an escalation point for clients and internal teams when challenges arise
• Work with Project Managers and Project Coordinators to ensure client expectations are clearly understood and managed
• Support the resolution of client concerns in a professional and timely manner
• Proactively identify opportunities to improve the overall client experience
• Develop a strong understanding of clients' businesses and research needs

Process Improvement and Collaboration

• Identify opportunities to improve Project Management processes, tools, and workflows
• Work collaboratively with other Team Leads, departments, and senior leadership to resolve operational challenges
• Encourage consistency, accountability, and continuous improvement across the Project Management team
• Support initiatives that improve team efficiency, quality, capability, and capacity

Recruitment and Onboarding

• Monitor staffing needs based on workload and anticipated business requirements
• Support recruitment activities, including job postings, candidate screening, interviews, reference checks, and hiring recommendations
• Support the onboarding and training of new Project Managers and Project Coordinators

As part of a collaborative team environment, employees may occasionally assist with related responsibilities outside the core duties listed above.

Skills and Qualifications

We are looking for someone who demonstrates:

• Strong leadership, coaching, and people-management skills
• Excellent written and verbal communication skills
• Strong organizational and time-management skills
• The ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong decision-making and problem-solving abilities
• A proactive and resourceful approach to challenges
• The ability to remain composed and effective under pressure
• Strong client-service and relationship-management skills
• The ability to work collaboratively across multiple teams and departments
• Strong attention to detail and accountability
• The ability to work independently while contributing to a team environment
• Proficiency with Microsoft Office, including Excel, Word, Outlook, and PowerPoint

Market Research Knowledge

The successful candidate should have a strong understanding of market research concepts and project delivery, including:

• Quantitative and qualitative research methodologies
• Sampling methodologies
• Incidence rates
• Quotas
• Response rates
• Fieldwork management
• Survey timelines and project requirements

Minimum Qualifications

• University or college degree, or equivalent combination of education and relevant professional experience
• 5 years of relevant experience in project management, market research, client service, or a related field
• Previous experience leading, coaching, or supervising employees is strongly preferred
• Legally authorized to work in Canada
• Strong written and verbal English communication skills

Encouragement to Apply

We recognize that strong leaders can come from different professional backgrounds. Candidates with relevant leadership, project management, client service, operations, or research experience are encouraged to apply.

Our Commitment to Inclusion

Canadian Viewpoint Inc. celebrates diversity and is committed to creating an inclusive workplace where employees feel respected and supported.

We are committed to equal employment opportunities regardless of race, ethnicity, ancestry, national origin, religion, sex, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status, in accordance with the Ontario Human Rights Code and applicable employment legislation.

Location: Hybrid role based out of Richmond Hill, Ontario. Employees must be physically located in Canada and able to attend the office when required.

Canadian Viewpoint is a medium-sized market research firm in Richmond Hill, Ontario, immediately north of Toronto, with 45 years of experience in qualitative, quantitative, and new research technologies. We know Canadian research better than anyone. We’ve fielded millions of surveys, completed thousands of face-to-face interviews, and recruited thousands of focus group participants. We have built technology that allows our clients to conduct eye-tracking, heat maps, facial coding, and more. We love giving our clients a customizable set of options to meet their various needs.

Company: Canadian Viewpoint Inc.
Industry: Market Research
Employment type: Full-time, permanent position

Salary: $50,000-$60,000 per year, commensurate with experience, plus benefits. Final salary reflects qualifications and market rates.

Vacancy Status: This posting is for an existing, open vacancy. We are currently gathering resumes from qualified candidates for this opportunity. 

Benefits: Benefits include health and dental coverage, paid vacation, and opportunities for professional growth.

AI Disclosure: Canadian Viewpoint Inc. may utilize AI-assisted tools to support the initial screening and sorting of applications. All final candidate assessments and hiring decisions are made by our human recruitment team.

Accessibility and Accommodation:
Canadian Viewpoint Inc. is committed to an inclusive, barrier-free recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please contact us at hr@canview.com.

Position Overview

The Canadian Viewpoint Sales Team Administrator role is a full-time permanent position focused primarily on supporting the sales team. This role will report to the Vice President of Strategy and Business Development. This is a great opportunity to learn about the industry and understand the needs of our clients.  The core responsibilities of this role are outlined below: 

Processing RFP’s 
The Sales Team Administrator will process Requests for Proposals (RFPs – Request for Proposals) obtained via the sales team. They will be responsible for entering details into Salesforce and creating formal proposals.  

Customer Records 
The Sales Team Administrator is responsible for creating and maintaining customer records.   

Sales Support 
The Sales Team Administrator provides support to the sales representatives when they are away from the office. They take calls and/or e-mails from customers and alert representatives to any urgent issues.  

What you will do:

• Capture and document client project requirements 
• Create custom pricing quotes for market research projects and services 
• Analyze the feasibility of delivering client requirements using quantitative models and formulas 
• Communication between clients and internal stakeholders 
• Collect and organize supplier costs received to integrate into custom pricing quotes and feasibility of client requirements 
• Support the sales function through ad-hoc project tasks 
• Fielding client calls for proposals, project concerns and clarifications and escalating to sales representatives as required 

Qualifications and Skills:

• 1-2 years’ experience in a sales-oriented role 
• Market Research experience would be beneficial  
• Post-secondary education (Degree or Diploma preferred) 
• You’re resourceful, resilient, proactive and thrive in high pressure situations 
• Fluent in English Language (Excellent written and oral communication skills) 
• Excellent time management/organizational skills; ability to multitask and complete tasks on time 
• Driven to take initiative to further personal, team, and company growth 
• Detail orientated with strong analytical skills 
• Proficient in Microsoft Office product (Excel, Word, Outlook, and PowerPoint) 
• Experience working with Salesforce, or related Sales and CRM platforms 

Standard hours are approximately 40 hours per week, Monday to Friday. Occasional evening or weekend work may be required to meet client deadlines, in accordance with the Ontario Employment Standards Act (ESA), including applicable overtime provisions.

As part of a collaborative team environment, employees may occasionally assist with related tasks outside the core responsibilities listed above.

Job Description Disclaimer:
This job description is intended to outline the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required.

Our Commitment to Inclusion
We celebrate, support, and thrive on diversity among our employees. We are committed to equal employment opportunity regardless of race, ethnicity, ancestry, national origin, religion, sex, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We are committed to providing a work environment that is inclusive and free from discrimination and harassment in accordance with the Ontario Human Rights Code and all applicable employment legislation. We also admire musical abilities and would love to add more members to our in-house band!

Location: Hybrid role based out of Richmond Hill, Ontario. Employees must be physically located in Canada and able to attend the office when required.

Canadian Viewpoint is a medium-sized market research firm in Richmond Hill, Ontario, immediately north of Toronto, with almost 40 years of experience in qualitative, quantitative, and new research technologies. We know Canadian research better than anyone. We’ve fielded millions of surveys, completed thousands of face-to-face interviews, and recruited thousands of focus group participants. We have built cool technology that allows our clients to conduct eye-tracking, heat maps, facial coding, and more. We love giving our clients a customizable set of options to meet their various needs.

Company: Canadian Viewpoint Inc.
Industry: Market Research
Employment type: Full-time, permanent position

Salary: $50,000-$80,000 per year, commensurate with experience, plus benefits. Final salary reflects qualifications and market rates.

Vacancy Status: This posting is for a potential future opportunity and is not an existing, open vacancy. We are currently gathering interest from qualified candidates to build our talent pipeline in anticipation of potential future opportunities.

Benefits: Benefits include health and dental coverage, paid vacation, and opportunities for professional growth.

AI Disclosure: Canadian Viewpoint Inc. may utilize AI-assisted tools to support the initial screening and sorting of applications. All final candidate assessments and hiring decisions are made by our human recruitment team.

Accessibility and accommodation:
Canadian Viewpoint Inc. is committed to an inclusive, barrier-free recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please contact us at [HR email/phone].

Position summary

The Project Manager is responsible for the successful execution of market research projects, ensuring they are delivered on time, on budget, and to specification while maintaining a positive client experience. The Project Manager serves as the primary operational point of contact for clients on assigned projects and mentors junior staff.

This position requires a strong technical aptitude, strong initiative, and the ability to multitask and prioritize.

What success looks like in this role

• Clients feel confident that projects are running smoothly
• Projects are delivered on time and to specification
• Junior staff receive clear direction and support
• Issues are identified early and resolved efficiently

Standard hours are approximately 40 hours per week, Monday to Friday. Occasional evening or weekend work may be required to meet client deadlines, in accordance with the Ontario Employment Standards Act (ESA), including applicable overtime provisions.

Key Responsibilities:

• Serve as the primary client contact for assigned projects, providing updates on project progress, field performance, and key metrics.
• Lead project kick-off calls and provide strategic guidance throughout the project lifecycle
• Make operational decisions related to project timelines, sampling, and field management
• Mentor and train junior staff and Project Coordinators to support project delivery
• Monitor project budgets, schedules, sample plans, quotas, and survey metrics to ensure projects remain on track.
• Report on all key survey metrics after pre-testing, including net expected incidence and interview length
• Ensure project files are organized, up-to-date, and archived
• Lead staff briefings as required: e.g., brief mall or on-site face-to-face studies with interviewers and supervisors in Toronto or/and other locations
• Identify, troubleshoot, and escalate complex project issues to senior leadership.

As part of a collaborative team environment, employees may occasionally assist with related tasks outside the core responsibilities listed above.

Skills and Experience:

• Excellent project management and customer service experience, ideally in market research industry
• Strong problem-solving and decision-making skills, with a creative approach to developing solutions
• Excellent written and verbal communication skills
• Ability to manage multiple projects simultaneously
• Knowledge of sampling methodology, quotas, incidence rates, and familiarity with qualitative and quantitative research methods.
• Self-motivated, professional, and collaborative approach
• Familiar with and keen to learn more about newer research methods, e.g., eye-tracking, heatmaps, facial coding, online qualitative
• Active listener with demonstrated negotiation and problem-solving skills
• Strong attention to detail and accuracy
• Strong computer skills (MS Word, Excel, PowerPoint)
• Willingness to work outside of typical work hours as needed by clients, with appropriate compensation in accordance with the ESA.

Minimum Qualifications:

• Bachelor’s degree or equivalent practical experience
• 3 years of relevant market research experience
• 2 years of project management experience in market research
• Legally entitled to work in Canada

Job Description Disclaimer:
This job description is intended to outline the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required.

Our commitment to inclusion

We celebrate, support, and thrive on diversity among our employees. We are committed to equal employment opportunity regardless of race, ethnicity, ancestry, national origin, religion, sex, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We are committed to providing a work environment that is inclusive and free from discrimination and harassment in accordance with the Ontario Human Rights Code and all applicable employment legislation. We also admire musical abilities and would love to add more members to our in-house band!