Location: Hybrid role based out of Richmond Hill, Ontario. Employees must be physically located in Canada and able to attend the office when required.

Canadian Viewpoint is a medium-sized market research firm in Richmond Hill, Ontario, immediately north of Toronto, with almost 40 years of experience in qualitative, quantitative, and new research technologies. We know Canadian research better than anyone. We’ve fielded millions of surveys, completed thousands of face-to-face interviews, and recruited thousands of focus group participants. We have built cool technology that allows our clients to conduct eye-tracking, heat maps, facial coding, and more. We love giving our clients a customizable set of options to meet their various needs.

Company: Canadian Viewpoint Inc.
Industry: Market Research
Employment type: Full-time, permanent position

Salary: $50,000-$80,000 per year, commensurate with experience, plus benefits. Final salary reflects qualifications and market rates.

Vacancy Status: This posting is for a potential future opportunity and is not an existing, open vacancy. We are currently gathering interest from qualified candidates to build our talent pipeline in anticipation of potential future opportunities.

Benefits: Benefits include health and dental coverage, paid vacation, and opportunities for professional growth.

AI Disclosure: Canadian Viewpoint Inc. may utilize AI-assisted tools to support the initial screening and sorting of applications. All final candidate assessments and hiring decisions are made by our human recruitment team.

Accessibility and accommodation:
Canadian Viewpoint Inc. is committed to an inclusive, barrier-free recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please contact us at [HR email/phone].

Position summary

The Project Manager is responsible for the successful execution of market research projects, ensuring they are delivered on time, on budget, and to specification while maintaining a positive client experience. The Project Manager serves as the primary operational point of contact for clients on assigned projects and mentors junior staff.

This position requires a strong technical aptitude, strong initiative, and the ability to multitask and prioritize.

What success looks like in this role

• Clients feel confident that projects are running smoothly
• Projects are delivered on time and to specification
• Junior staff receive clear direction and support
• Issues are identified early and resolved efficiently

Standard hours are approximately 40 hours per week, Monday to Friday. Occasional evening or weekend work may be required to meet client deadlines, in accordance with the Ontario Employment Standards Act (ESA), including applicable overtime provisions.

Key Responsibilities:

• Serve as the primary client contact for assigned projects, providing updates on project progress, field performance, and key metrics.
• Lead project kick-off calls and provide strategic guidance throughout the project lifecycle
• Make operational decisions related to project timelines, sampling, and field management
• Mentor and train junior staff and Project Coordinators to support project delivery
• Monitor project budgets, schedules, sample plans, quotas, and survey metrics to ensure projects remain on track.
• Report on all key survey metrics after pre-testing, including net expected incidence and interview length
• Ensure project files are organized, up-to-date, and archived
• Lead staff briefings as required: e.g., brief mall or on-site face-to-face studies with interviewers and supervisors in Toronto or/and other locations
• Identify, troubleshoot, and escalate complex project issues to senior leadership.

As part of a collaborative team environment, employees may occasionally assist with related tasks outside the core responsibilities listed above.

Skills and Experience:

• Excellent project management and customer service experience, ideally in market research industry
• Strong problem-solving and decision-making skills, with a creative approach to developing solutions
• Excellent written and verbal communication skills
• Ability to manage multiple projects simultaneously
• Knowledge of sampling methodology, quotas, incidence rates, and familiarity with qualitative and quantitative research methods.
• Self-motivated, professional, and collaborative approach
• Familiar with and keen to learn more about newer research methods, e.g., eye-tracking, heatmaps, facial coding, online qualitative
• Active listener with demonstrated negotiation and problem-solving skills
• Strong attention to detail and accuracy
• Strong computer skills (MS Word, Excel, PowerPoint)
• Willingness to work outside of typical work hours as needed by clients, with appropriate compensation in accordance with the ESA.

Minimum Qualifications:

• Bachelor’s degree or equivalent practical experience
• 3 years of relevant market research experience
• 2 years of project management experience in market research
• Legally entitled to work in Canada

Job Description Disclaimer:
This job description is intended to outline the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required.

Our commitment to inclusion

We celebrate, support, and thrive on diversity among our employees. We are committed to equal employment opportunity regardless of race, ethnicity, ancestry, national origin, religion, sex, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We are committed to providing a work environment that is inclusive and free from discrimination and harassment in accordance with the Ontario Human Rights Code and all applicable employment legislation. We also admire musical abilities and would love to add more members to our in-house band!