Canadian Viewpoint Inc. is a medium-sized market research firm based in Richmond Hill, Ontario, with over 45 years of experience in qualitative and quantitative research, as well as innovative research technologies. We specialize in helping clients better understand Canadians through surveys, focus groups, face-to-face interviews, and advanced research solutions.

At Canadian Viewpoint, we pride ourselves on delivering flexible and customized research solutions while maintaining a collaborative and supportive work environment.

Position Details

Position: Team Lead, Online Project Management
Company: Canadian Viewpoint Inc.
Industry: Market Research
Employment Type: Full-time, Permanent
Location: Hybrid – Richmond Hill, Ontario
Salary: $75,000–$85,000 annually, based on experience and qualifications
Vacancy Status: This is a current, active vacancy

Employees must be physically located in Canada and available to attend the Richmond Hill office when required.

Work Schedule

This is a full-time position with standard business hours of 9am-5pm EST, Monday to Friday.

As a leadership role supporting clients and active market research projects, occasional work outside regular business hours may be required to address urgent client or fieldwork needs. Additional hours and overtime, where applicable, will be managed in accordance with the Ontario Employment Standards Act (ESA).

Reporting Relationship

This position reports to the Manager, Online Project Management. During a temporary leadership transition, the successful candidate will receive day-to-day leadership and support from an experienced consultant.

Salary and Benefits

The salary range for this position is $75,000–$85,000 per year, based on experience and qualifications.

Benefits include:

• Health and dental coverage
• Paid vacation
• Opportunities for professional development and career growth

AI Disclosure

Canadian Viewpoint Inc. may use AI-assisted tools to support the initial screening and sorting of applications. All final candidate assessments and hiring decisions are made by our recruitment team.

Accessibility and Accommodation

Canadian Viewpoint Inc. is committed to an inclusive and barrier-free recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).

If you require accommodation at any stage of the recruitment process, please contact michelle@canview.com.

About the Role

The Team Lead, Online Project Management is responsible for leading and supporting a team of Project Managers and Project Coordinators while helping ensure market research projects are delivered on time, on budget, and according to client requirements.

This is a hands-on leadership role that combines people management, client service, project oversight, resource planning, and problem-solving.

The successful candidate will be proactive, organized, process-driven, and comfortable making decisions in a fast-paced environment. They will work closely with their team and other departments to identify risks early, resolve project challenges, and consistently deliver a positive client experience.

Depending on project volume and team capacity, the Team Lead may also manage active projects directly.

What a Typical Day May Look Like

• Reviewing active projects, timelines, budgets, and team priorities
• Supporting Project Managers and Project Coordinators with project challenges
• Monitoring team workload and allocating projects based on capacity and experience
• Meeting with team members to discuss performance, priorities, and development
• Working with clients and internal teams to resolve escalated issues
• Reviewing fieldwork, sampling, quotas, incidence rates, response rates, and other project metrics
• Coaching team members and identifying training opportunities
• Collaborating with other Team Leads and leadership to improve processes and resolve operational issues

Key Responsibilities

Team Leadership and Development

• Lead, coach, and support a team of Project Managers and Project Coordinators
• Conduct regular one-on-one meetings and weekly team touchpoints
• Conduct mid-year and year-end performance reviews
• Develop individual plans to support employee performance, development, and career growth
• Identify training needs and provide ongoing coaching, mentorship, and support
• Communicate company priorities, expectations, and changes clearly to the team
• Help create a positive, collaborative, and accountable team environment
• Support team-building and employee engagement activities

Project and Resource Management

• Ensure projects are delivered on time, on budget, and according to client specifications
• Allocate projects based on team capacity, individual skill sets, project complexity, and client requirements
• Monitor team workload and bandwidth and identify potential resource gaps
• Proactively identify project risks and support the team in troubleshooting and resolving challenges
• Make informed decisions related to fieldwork, sampling, quotas, tabulations, timelines, and other project requirements
• Take ownership of active projects when required to support team capacity and client needs
• Promote consistent use of established project management processes and procedures

Client Service

• Build, maintain, and strengthen client relationships
• Act as an escalation point for clients and internal teams when challenges arise
• Work with Project Managers and Project Coordinators to ensure client expectations are clearly understood and managed
• Support the resolution of client concerns in a professional and timely manner
• Proactively identify opportunities to improve the overall client experience
• Develop a strong understanding of clients’ businesses and research needs

Process Improvement and Collaboration

• Identify opportunities to improve Project Management processes, tools, and workflows
• Work collaboratively with other Team Leads, departments, and senior leadership to resolve operational challenges
• Encourage consistency, accountability, and continuous improvement across the Project Management team
• Support initiatives that improve team efficiency, quality, capability, and capacity

Recruitment and Onboarding

• Monitor staffing needs based on workload and anticipated business requirements
• Support recruitment activities, including job postings, candidate screening, interviews, reference checks, and hiring recommendations
• Support the onboarding and training of new Project Managers and Project Coordinators

As part of a collaborative team environment, employees may occasionally assist with related responsibilities outside the core duties listed above.

Skills and Qualifications

We are looking for someone who demonstrates:

• Strong leadership, coaching, and people-management skills
• Excellent written and verbal communication skills
• Strong organizational and time-management skills
• The ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong decision-making and problem-solving abilities
• A proactive and resourceful approach to challenges
• The ability to remain composed and effective under pressure
• Strong client-service and relationship-management skills
• The ability to work collaboratively across multiple teams and departments
• Strong attention to detail and accountability
• The ability to work independently while contributing to a team environment
• Proficiency with Microsoft Office, including Excel, Word, Outlook, and PowerPoint

Market Research Knowledge

The successful candidate should have a strong understanding of market research concepts and project delivery, including:

• Quantitative and qualitative research methodologies
• Sampling methodologies
• Incidence rates
• Quotas
• Response rates
• Fieldwork management
• Survey timelines and project requirements

Minimum Qualifications

• University or college degree, or equivalent combination of education and relevant professional experience
• 5 years of relevant experience in project management, market research, client service, or a related field
• Previous experience leading, coaching, or supervising employees is strongly preferred
• Legally authorized to work in Canada
• Strong written and verbal English communication skills

Encouragement to Apply

We recognize that strong leaders can come from different professional backgrounds. Candidates with relevant leadership, project management, client service, operations, or research experience are encouraged to apply.

Our Commitment to Inclusion

Canadian Viewpoint Inc. celebrates diversity and is committed to creating an inclusive workplace where employees feel respected and supported.

We are committed to equal employment opportunities regardless of race, ethnicity, ancestry, national origin, religion, sex, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status, in accordance with the Ontario Human Rights Code and applicable employment legislation.