Case Study: Disrupting the food service industry to deliver best in class service throughout the customer journey, by Sklar Wilton & Associates


”Canadian Even though artificial intelligence has been a topic of interest for more than fifty years, it’s only been in the last few years that experts have made giant leaps in progress that have been really noticed or appreciated by non-experts. If you’ve ever used a chatbot on your computer or your phone or placed an order for fast food using a kiosk, chances are you’ve experienced AI.

In order to understand how Canadians perceive the effects of AI in their lives, Sklar Wilton & Associates has run an online survey tracker for the last three years. In this blog post, they describe perceptions about AI being used in the restaurant industry and provide examples of how innovators are disrupting the restaurant industry by leveraging AI to improve the customer experience. And that includes training AI to develop new food pairings such as shrimp and jam pizza!

We were pleased to partner with Sklar Wilton on this project to develop a census representative sample of 1008 adults balanced to Statistics Canada demographics on age, gender, region, and language via our proprietary consumer panel and programming and hosting solutions.

Please enjoy the full blog post by clicking here.


Ready to start your own online or telephone tracker? Please get in touch with us!



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”Canadian



”Canadian With nearly 40 years of experience, Canadian Viewpoint is a field and data collection company that specializes in English and French offline and online services. We offer consumer and medical sample, programming and hosting, custom omnibus, mall intercepts, pre-recruits to central location, mystery shopping, site interviews, IHUTs, sensory, product, and package tests, discussion boards, CATI, facial coding, and other innovative technologies. Learn more about our services on our website. Canadian Viewpoint is a founding board member of CRIC (Canadian Research Insights Council) and named on both the 2019 GRIT Top 50 list of Emerging Players and the Women in Research shortlist for Best Places to Work.


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