Case Study: Disrupting the food service industry to deliver best in class service throughout the customer journey, by Sklar Wilton & Associates

Even though artificial intelligence has been a topic of interest for more than fifty years, it’s only been in the last few years that experts have made giant leaps in progress that have been really noticed or appreciated by non-experts. If you’ve ever used a chatbot on your computer or your phone or placed an order for fast food using a kiosk, chances are you’ve experienced AI.

In order to understand how Canadians perceive the effects of AI in their lives, Sklar Wilton & Associates has run an online survey tracker for the last three years. In this blog post, they describe perceptions about AI being used in the restaurant industry and provide examples of how innovators are disrupting the restaurant industry by leveraging AI to improve the customer experience. And that includes training AI to develop new food pairings such as shrimp and jam pizza!

We were pleased to partner with Sklar Wilton on this project to develop a census representative sample of 1008 adults balanced to Statistics Canada demographics on age, gender, region, and language via our proprietary consumer panel and programming and hosting solutions.

Please enjoy the full blog post by clicking here.

Ready to start your own online or telephone tracker? Please get in touch with us!

You might like to read these:

Canadian Viewpoint is a one-stop market research data collection and fieldwork company. For over 40 years, we have been trusted by clients ranging from global Fortune 500 companies to local, boutique market, social, and academic research firms and offering top-quality solutions for offline, online, qualitative, and quantitative fieldwork. We specialize in providing high-quality solutions for offlineonline, qualitative, and quantitative fieldwork. As long-term members of the Insights Association, accredited members of the Canadian Research and Insights Council (CRIC), and corporate members of ESOMAR, we uphold the highest industry standards. Our diverse range of services includes sampleprogramming and hostingmall interceptscentral location recruitmentmystery shoppingin-home usage tests (HUTS)sensory testingshelf testingcomputer-assisted telephone interviewing (CATI)Facial Coding, and other cutting-edge technologies. Explore our website to learn more about our offerings and access our demo site to experience our tools firsthand.

Follow us on LinkedInInstagram, & Twitter and sign up for our newsletter to stay updated with the latest industry insights and news.

This entry was posted in Market Research and tagged , , , , , , . Bookmark the permalink.